Refund policy


In the event that you wish to proceed with the return of a product for any reason attributable to us, you may do so within the following 9 calendar days of placing your order.

You must send an email to specifying the order number, the products you want to return and the reason or reasons that support the return.

Once the email is sent, we will reply to you in less than 24 hours notifying the steps to collect the product and / or products that you wish to return.

Once the products have been received and verifying that they are in the same state in which they were sent, a 100% refund of your purchase will be made within a term no longer than 48 hours after having notified you of the origin of the refund.